Tag Archives: Firmware

How to solve the ‘Cache 1’ Backup Power Source (Capacitors) Status = ‘Charging’. Warning

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One of our HP Storevirtual P4530 server was giving the following Warning.

‘Cache 1’ Backup Power Source (Capacitors) Status = ‘Charging’. WARNING (E01020401)

When this error occurs the performance of the Storevirtual Storage environment is terrible. Very high latency’s with read and write.

This was the second time in a few months’ time. The first time HP replaced the Cache Battery. It could be the same problem, so I contacted HP support. It wasn’t, they told me the following.

With a Firmware earlier than 5.42 of the RAID controller there is an issue with the charging and discharging of the cache battery. When the warning occurs the Cache Battery is in an error state and therefor disabled. The HP Storevirtual P4530 is using a HP P420i RAID controller. For more information see HP Document id: c024258375

To check if the Cache Battery is disabled create a Support Log bundle of the Storage node. Then check the ADUReport and look for the Cache Disable Code. See screenshots.

Advice from HP Support is to upgrade to a supported level. In my case 5.42 for the P420i RAID controller.

To verify which firmware is supported and which isn’t see the HP Storevirtual Storage Hardware Firmware matrix. This document can be found at the HP SPOCK see link. If you have any questions, please contact HP Support. I’m not an HP employee….

Thanks HP Support for this fix.

HP MSA2324SA Firmware update loop

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This week I was working on a project with an HP MSA 2324 SA storage box. After unboxing it and checking the software I discovered that the Firmware was a bit old, so I checked the HP site for updates and yes there was a newer version for it. I downloaded the new firmware and I installed the firmware with the HP Storage Management Utility. Controller Module A is flashed correctly. The Controller Module A starts updating Controller Module B, this is an automated process. After a couple of minutes the firmware update was complete, see screen shot. 

At first sight it looks good, but suddenly my explorer shows the following screen.

And this loops, Controller Module A sees that Controller Module B has an older Management Controller Code version. That’s why Controller Module A starts the update process for Controller Module B. The Flash process on Controller Module B goes bad so it looks.

How to resolve this problem?

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